Support Centre
How can we help?
QWR provides the localized technical infrastructure required for large-scale hardware deployments. From SLA-backed depot repairs to real-time firmware updates, our Pune-based support team ensures your fleet remains mission-ready.
Self-service resources
Technical resources & self-service.
Access our centralized developer and operator hubs for setup guides, API documentation, and firmware changelogs.
VRone Headset Support →
Step-by-step setup guides for VRone Edu, Pro, PC, and 4K platforms.
HUMBL AI Assistance →
On-boarding guides for multimodal AI glasses and voice-command calibration.
Fleet Management Hub →
Documentation for OTA (Over-The-Air) updates and centralized device lock capabilities.
Developer SDK →
Full access to AOSP-based firmware tools and Board Support Packages.
Service level agreements
Enterprise SLAs for regulated sectors.
We offer specialized maintenance and warranty programs designed for regulated sectors and high-frequency use cases.
Standard
1-Year Warranty
All QWR hardware includes a standard 1-year manufacturer warranty covering technical defects.
- Technical defect coverage
- Depot repair via Pune hub
- Standard RMA process
Institutional
Extended AMC
Multi-year Annual Maintenance Contracts and on-site support for defence and education clusters.
- Multi-year coverage
- On-site support available
- Rapid depot RMA turnaround
Mission-Critical
Hot-Swap Programme
Critical-mission accounts can draw on a pool of hot-swap units to keep operations running.
- Near-zero downtime
- Next-day swap delivery
- Dedicated support contact
Frequently asked questions
Common questions.
How do I update the firmware on my VRone Pro?+
You can trigger mandatory or optional firmware updates through our centralized OTA dashboard. For high-security environments, we support fully air-gapped offline updates via USB-C with signed firmware packages.
Is the support team based in India?+
Yes. Unlike imported hardware, QWR support is 100% domestic and based in Pune, offering rapid turnaround times and direct access to the engineers who designed your hardware, not an overseas ticket queue.
Do you support third-party MDM solutions?+
Our products run on a Clean AOSP foundation, ensuring native compatibility with enterprise tools like Microsoft Intune for remote fleet management and configuration deployment.
What is the typical RMA turnaround time?+
Standard depot repair via our Pune facility targets a 5-7 business day turnaround. Mission-critical customers on the Hot-Swap Programme receive replacement units within 24 hours of confirmed fault.
Can HUMBL be deployed in an air-gapped environment?+
Yes. HUMBL supports local cache capabilities for sensitive environments where cloud connectivity is restricted. Contact our enterprise team for full offline deployment documentation.